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How do I view the course catalog?

You can access the course catalog by selecting your state on the map of the United States.  A box will immediately appear for you to select your license type.  Once you have selected your license type, you will be directed to the course catalog, where you can begin selecting courses.


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How do I find out how many credit hours I need?

 WebCE offers state requirements for each state. Go to the course catalog for your resident state and click on “State Requirements” link located under the “Choose a Course” box once you are in your state’s Course Catalog.  
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Where can I find information on my state's CE regulations and requirements?

 Information on your state’s regulations and requirements can be found on the ‘State Requirements’ page located within the Course Catalog, under the “Choose a Course” box.
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Where can I find my available courses once I have ordered them?

 Select the Sign In option on the left menu bar, and enter your User ID and Password. Your available courses will be listed under the “My Courses” section located on the menu bar.
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Will I have access to my completed course history?

Yes.  Your completed courses will be listed under the “My Courses” section located on the menu bar.


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Where can I find the bundled pricing information?

Bundled pricing information will now be located at the top of the “Choose a Course” box in the course catalog.


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Once I have added courses to my cart, how do I checkout?

Once a course has been added to your cart, a yellow box will appear at the top of the course catalog that lists the number of courses and total CE hours added, and a checkout link. Click the checkout link to process your order.


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Is there a way to find out what courses have already been added to my cart?

Once a course has been added to your cart, an “Already in Cart” message will appear next to the course title on the course catalog.


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How do I redeem a promotion number?

Promotion numbers may be redeemed online or by phone.  To redeem online, enter your promotion number in the "Additional Discounts" box provided at checkout.  To redeem by phone, please call our support representatives at 1-877-488-9308. 


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Are there any fees not included in the course price?

Additional charges that may apply are State Filing Fees where applicable, and book and shipping fees if paper-based courses are selected.  If applicable, you will see these fees added to your total invoice amount, under the “Additional Fees” section of the checkout screen.


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How do I obtain a receipt for a previous order?

For online purchases, you may print a complete itemized invoice of your CE purchase from the website. To print an online receipt:

  • Sign in with your UserID and Password
  • Select the "My Account" link on the menu bar, and then select the "My Orders" link and choose the order number
  • Print the Proof of Purchase from your order summary

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Can I change the course text size?

Yes.  Students can change the text size of the material by clicking one of the “A” boxes under the title.


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What happens if I do not hit the “Save and Exit” button before I exit out of my course?

You do not have to click “Save and Exit” before closing out of the course material.  Your place within the course, and previous progress will be saved automatically. 


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What happens if I do not hit the “Save and Exit” button before I exit out of an exam?

 You do not have to click “Save and Exit” before closing out of the exam.  Your exam questions are automatically saved once they have been answered.
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What is Insurance Self-Study Continuing Education (CE)?

 Self-study Continuing Education courses are correspondence programs completed either online or by paper. Since no specific classroom time is required, you must pass a multiple choice exam to assure your state agency that sufficient training time was spent and proficiency was attained.
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Can I receive PACE credit for my WebCE insurance courses?

 Yes, many of our insurance CE courses are approved for PACE credit. Go to http://PACE.WebCE.com or call 877-488-9308 for more details. 
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Does WebCE offer the CFP Ethics course?

 Yes, you can purchase CFP Ethics courses at FinancialPlannerCE.com, a service of WebCE.  Visit FinancialPlannerCE’s website, at www.FinancialPlannerCE.com.
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How do I set up a User ID and a Password?

 Once you have made your course selections from the Course Catalog page, select ‘Checkout’.  You will then be prompted to create a new user ID and password, and provide information for your personal profile.  If the desired user ID is taken, you will be asked to select something else for your account.  If you need assistance, please call 1-877-488-9308.
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I forgot my User ID and password, how can I retrieve it?

 If you have attempted to use a User ID and password that is not matching the information we have in our system, please follow the online retrieval instructions. If the retrieval process does not work, contact WebCE at 877-488-9308.
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What personal information does WebCE store about me?

 For the purposes of creating certificates of completion and reporting your CE credits to your state department of insurance, WebCE must have your full name, address, daytime phone number, and license number. Some states also require the use of your Social Security Number for reporting credits. A credit card will be required to process your order online; however, WebCE DOES NOT store credit card information and the card information is entered on a secure and encrypted page. For information about WebCE’s Privacy Policy, click on ‘Terms/Policy’.
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How long does WebCE maintain my account information?

 WebCE will store your entire course history for a minimum of five years.
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Is my personal information safe and secure?

 Yes.   WebCE has taken many precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.  Any time you see an “s” displayed at the end of http://, you are on a secure page.  For example, https://www.webce.com would be a secure site.
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WebCE has several courses available, how do I know which ones to choose?

 To help you choose courses, click on the ‘State Requirements’ link located under the “Choose a Course” box once you are in your state’s Course Catalog.   The ‘State Requirements’ page includes information on your state regulations, such as subject requirements, course repetition, carryover, and more.  Courses approved for special state requirements are specifically noted in red next to each course title (i.e. Ethics, Law, Annuities, LTC, etc.).
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How many credits are awarded for each course?

The number of credit hours per course will vary by state. Credit hours will be listed next to each course title on your state’s Course Catalog page.

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Can I repeat a course?

 Each state has differing rules regarding course repetition. Information on your state’s ruling can be found on the State Requirements page located within the course catalog.
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Where do I find the state-assigned course numbers?

 Unless it is required by your state to list the course numbers prior to your course completion, the course numbers will be available on WebCE’s certificates of completion. Most certificates of completion can instantly be printed online once you successfully complete the course exam.
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How do I receive a receipt?

For online purchases, you may print a complete itemized invoice of your CE purchase from the website. To print an online receipt:

  • Sign in with your User ID and Password
  • Select the ‘My Account’ link on the menu bar, and then select the ‘My Orders’ link and choose the order number. 
  • Print the Proof of Purchase from your order summary.

A receipt will automatically accompany paper-based orders.


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What is WebCE’s refund policy?

 If you are not completely satisfied with your order, call WebCE's Customer Service Department at 877-488-9308 or send email to info@webce.com for a product exchange or refund.
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What course delivery options are available?

 In most states, WebCE courses are available in both Online and Paper formats. In addition, Interactive Classroom Equivalent courses are available in Texas and New Jersey and are only available online.
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What are State Filing Fees?

 State Filing Fees (sometimes called Roster Fees) are additional charges levied by states to process continuing education credits.  WebCE is required by these states to collect the filing fees from you and remit them to your state.  If applicable, you will see these fees added to your total invoice amount, under the “Additional Fees” section of the checkout screen.
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Are there any fees not included in the course price?

 The course price includes the course as well as all grading and certificate fees. The only additional charges that may apply are Filing Fees where applicable, and if you select paper courses and/or paper exams, shipping and book fees.
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How do I use my promotional coupon number to receive the discounted price?

 To use a WebCE coupon:
  • Go to the ‘Course Catalog’
  • Select all the courses you need for your license renewal
  • Go to the checkout screen Enter your promotion number in the box provided prompting you for your voucher or promotion numbers
  • Click the ‘Apply’ button to see the discounted rate.
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What is a WebCE voucher?

 Vouchers are typically given to individuals by a company for attending a seminar or meeting the appropriate requirements for a company-sponsored program. The voucher can be redeemed for a WebCE course.
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How do I redeem a voucher?

 Vouchers may be redeemed online or by phone. Your voucher includes step-by-step instructions for redeeming online. To redeem by phone, call 1-800-488-9308.
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My voucher is expired, can I still use it?

 Vouchers received for WebCE courses have unique numbers and are distributed by the company purchasing the vouchers. Expired vouchers cannot be reinstated by WebCE after the expiration date.
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I have received multiple WebCE vouchers from several third parties, what do I do?

 Contact WebCE customer support at 1-800-488-9308. Our support representatives will help make the necessary adjustments to your account to allow you to use multiple types of vouchers all at once.
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How does my company order vouchers?

 If you are interested in receiving more information about purchasing vouchers please call us at 800-488-9308 and ask to speak with our corporate sales department. WebCE offers voucher services to hundreds of insurance carriers, distribution companies and associations. We can have a program established for your company in a matter of days.
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Do my courses expire?

You have 12 months from the date of purchase to complete your courses for credit. Courses will expire after that time. Your expiration date will be listed in your online account or within the documentation that accompanies your paper-based material.
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Can I exchange a course I have ordered?

 Yes, WebCE will exchange courses at no charge. Course exchange can be done by calling 800-488-9308. Additional fees for state filing, books or shipping may apply.
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If I choose paper delivery, how will I receive my order?

 All orders are shipped UPS Ground unless Next Day is requested. Orders in Alaska can only be shipped through the post office or UPS Next Day.
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Can I track my paper order after it has been shipped?

 Yes. By logging into your online account from the Sign In link you will be able to check the real-time status of your shipped package if it was sent UPS Ground or Next Day Air.
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How many pages are the WebCE study materials?

 WebCE courses average 70-80 pages but they do vary in length.
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Can I keep the books?

 Yes. The books you receive are yours to keep.
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If I choose online delivery, how do I access the course material?

 Online courses will be accessed by logging into your account from the ‘Sign In’ link on the home page with the User ID and password you established or were given by one of WebCE’s call center representatives.  After signing in, simply click on the course title you wish to begin located under “Available Courses” on your ‘My Courses’ page. 


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Will the course material be e-mailed to me?

 No. Online course material will be accessed through the Internet by logging into your account each time. WebCE will e-mail you a reminder of your User ID and Password for online access.
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Can I print my online course material?

 In most states you can print the course material from your web browser or as a PDF file.  Exam material cannot be printed.
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Do I have to review my online course all at once?

 You are able to log in and out of your online course as many times as you need to study the course material or take an open-book exam (if your state allows open book exams). WebCE suggests that you complete monitored exams in one sitting; however, if you lose your Internet connection or if your monitor needs to leave in the middle of your exam, the system will automatically save your exam answers you have recorded, and you can come back to start where you left off.
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How does a classroom equivalent course work differently from online self study course?

Classroom equivalent courses are only available in TX and NJ. These courses do not have a final exam. Classroom equivalent students must read each chapter and then pass a chapter quiz before proceeding to the next chapter. In TX, Classroom Equivalent courses satisfy your in-class requirement. In NJ, the courses are approved as online-interactive, monitor-free and can be taken without a 3rd party proctor.
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Can I print the course material for a classroom equivalent course?

 No. Due to the requirements imposed by states that allow classroom equivalent courses, they cannot be printed and must be taken entirely online.
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How do I know if my exam needs to be monitored?

 Monitoring requirements vary by state. If your state requires an exam monitor, information will be listed under the “Choose a Course” box in your state’s Course Catalog.  Monitor requirements can also be found in the ‘State Requirements’ page.  
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What information does WebCE require from an exam monitor?
  • Name
  • Address
  • Phone number
  • Unique identifying number, like social security or driver’s license
  • Some states also require a state approval number or insurance license number

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If I must retake a test, am I required to use the same monitor?

No. You have the option to use a different monitor for each exam taken.
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My state requires an exam monitor or proctor approval form, where do I get that?

 In the states where a specific form is required for proctoring the form is available to print from a link located in the “Monitor Requirements” box of your state’s Course Catalog.
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How does a monitor-free course work differently?

 Exam delivery will vary based on your state’s specific requirements.  Most monitor-free states require the exams to be “closed-book”, which means you are not allowed to review or access the material while you are answering the exam questions. 
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What is a passing score?

 Courses taken for CE credit must be completed with a passing score of 70% or higher.
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Are the exams timed?

No. the exams are not timed.
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What happens if I do not pass my exam?

 If you do not pass an online exam, the system will automatically give you the opportunity to retest online. If you do not pass a paper exam, WebCE will contact you and give you the option to retest online (if available) or by sending you another paper exam by regular mail. All retests will contain a different set of test questions from your original exam.  WebCE offers unlimited retakes, and there is no charge for additional test attempts.
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How many questions are on the exam?

 Exams contain 25-50 questions. The length of exams will vary by state and credit hours awarded.
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If I take a paper-based exam, what do I need to mail back to WebCE in order to have my tests graded?

Paper tests must be mailed back to WebCE for grading.  Before mailing your answer sheet(s), please make sure that your answers are clearly marked, that the compliance declarations are complete, and that you and your monitor (if applicable) have signed and dated the form.  Retain copies of your test questions for your records.

To insure prompt processing of your credits, please return only:

  • Test Answer Sheet(s)
  • Affidavits or any other special forms required by the state (if applicable)
  • WebCE Customer information sheet (if information must be updated)

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How long does it take to grade paper exams?

 Paper exams are graded and the results posted to your account within 2-3 business days of receipt.
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How do I check the status of my exams?

 You can view your exam status by logging into your online account and selecting the ‘My Courses’ link.  If your paper exams have been graded they will appear under the heading “Completed Courses”.
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Can I fax my answer sheets?

 To ensure accurate grading WebCE requests that you mail your paper-based answer sheets or take your exams online.
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How do I get access to my online exam?

 Online course and exam materials are available immediately after payment by logging into your online account. To access the exam for a specific course, click on the course title under “Available Courses”. Select “Begin Course” and your exam will be located at the bottom of the screen.


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Do I have to complete the exam in one sitting, or can I leave the exam and come back later?

Open book exams can be paused at any time. Closed book or monitored exams can not be paused, but the system will remember the answers to the questions you have completed if you were to close the browser or lose Internet connection. If you close a monitored exam the system will ask your exam monitor to re-enter his/her password again before you can complete the remaining test questions.
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If my internet connection is lost, will WebCE save my answers?

Yes. The online system will remember the answers for any test pages completed prior to the loss of connection.
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Can I print the test?

No. Online exams cannot be printed and must be answered online only.
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How are online exams monitored?

When you open a monitored online exam for the first time, a box will appear on your screen and ask your exam monitor to enter his/her information required by your state. Once your monitor has successfully logged-in and identified herself/himself, you will then have access to the exam questions.
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How long does it take to get certificates of completion?

 In most states, certificates of completion immediately available online for printing. If you completed a paper-based exam, WebCE will mail your certificate within 2-3 business days.  If your state does not allow online printable certificates, WebCE will mail the certificates of completion to the permanent address on file regardless of how you completed the exam.


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Can I print my certificates of completion from the Internet?

Online certificates are available in most states, and can be printed immediately upon completion of the course, or anytime thereafter. If your state does not allow online certificates, WebCE will mail the certificates of completion to the permanent address on file.
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What do I do if I have lost my original certificates?

WebCE maintains your records for up to 5 years. We can create a duplicate certificate of completion. There is no charge for this service.
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Does WebCE report results in my state?

WebCE reports course completions in most states every business day where required and/or permitted to do so.  For those states that do not permit next-day reporting, your courses will be reported on a different schedule or at the time the report is requested by the state.  Please note that there are some states that do not require the providers to report CE course completions.  For specific information for a particular state, please go to our course catalog and view the state requirements for your state, or read your certificates of completion if you have already finished your course(s).


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Will I be notified when my hours have been reported to the state?

Once your courses have been reported, your online account will be updated with the report date.
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How do I redeem a voucher?

Vouchers can either be redeemed online or by calling 800-488-9308. Online redemption instructions will be located on each voucher you order.
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Where do I find WebCE’s Online Privacy Statement?

 WebCE’s privacy statement is located within Terms/Privacy at the bottom of the home page.
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How does WebCE use my email address?

Once you complete an order, WebCE will send you a reminder of your login information and an order confirmation for your records. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession. Finally, WebCE may send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, you simply uncheck the “opt in” from your profile. WebCE never sells the information we receive from our customers.
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How is my personal information used?

WebCE only collects the information that is required to report hours to the state or for your certificates of completion. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession.
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Is the WebCE site secure?

Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions in seeking to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
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What is WebCE’s mailing address?
If mailing US mail please send to:
PO BOX 850058

Richardson, TX 75085


If shipping via UPS, FedEX or any other air carrier, please send to:
1212 E. Arapaho Rd. Suite 200

Richardson, TX 75081

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How do I find out how many credit hours I need?

WebCE offers state requirements for each state. Go to the course catalog for your resident state and click on “State Requirements,” which will appear as a link in the left menu bar.
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How do I find my license number and renewal date?

Your license number should be located on the information received from your state. In some states, the license number is also your social security number. If you do not have a renewal date, use your CE compliance date.
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